You are welcome to return any product ordered within 14 days of delivery for exchange or refund as long as the item is unused and in new condition, with all tags and/or packaging attached. Items discounted 30% or more are Final Sale and may not be returned.
All returns must be authorized via email or phone prior to shipping. Items returned without authorization may be refused upon delivery. Please contact us to request a return.
Return shipping charges for orders returned from outside Norway are the responsibility of the customer. All returns must be shipped via one of the Express Courier that we have an agreement with, returns shipped via other services will incur brokerage fees and/or duties which will be deducted from the credit/refund you will receive. Returned items must be declared as "Returned Goods' ' in the customs section of the return label, returns that are not properly declared may incur additional fees. Please use a service that is traceable (we recommend DHL Express International) as we are not responsible for damaged or lost returns.
Note: The shipping cost paid on ordering will not be refunded with returns.
RETURN SHIPPING ADDRESS
Biscotto Stones International AS
Attn: Returns RA#(your return number)