IN CASE OF DAMAGE DURING TRANSPORT
IN CASE OF DAMAGE DURING TRANSPORT
All shipments are insured, so if your stone arrives damaged, please contact us and we will ship a new one free of charge. We would need proof of damages.
If damaged under transport, Biscotto Stones International will handle all communication with DHL Express.
Please contact us on post@biscottostones.com and include the Order confirmation and picture of the damaged stone.
Note: The damage must be reported within 48 hours after signing for delivery.