IN CASE OF DAMAGE DURING TRANSPORT

IN CASE OF DAMAGE DURING TRANSPORT

All shipments are insured, so if your stone arrives damaged, please contact us and we will ship a new one free of charge. We would need proof of damages.

If damaged under transport, Biscotto Stones International will handle all  communication with DHL Express.

Please contact us on post@biscottostones.com and include the Order confirmation and picture of the damaged stone. 

Note: The damage must be reported within 48 hours after signing for delivery.